We hope that you are pleased with your Divided Soul/ 12Bit Soul order. If there has been an error with your order or you are not satisfied with the products ordered don’t hesitate to e-mail firstname.lastname@example.org with Return in the subject.
How do I return or exchange an item?
If you wish to return or exchange any items you must do so within 7 days of purchase (unwashed and unworn). In order to process a return or exchange, items must be returned to us in their original condition including packaging they arrived in. Goods will be inspected when returned.
Who pays for the returning item?
The item you are returning/exchanging is your responsibility until we receive it. As a result it is recommended you send the goods to us with a delivery service that insures you for the value of goods. We cannot refund the cost of postage of the item you are sending back to us.
How long will this take?
Please allow 10 working days for your request to be processed and appear in your account. We will keep you informed of any action taken concerning your request.